Frequently Asked Questions

How do I schedule a move?

Once you have decided to move with Trend Moving & Storage your moving consultant will collect a down payment to lock your place on our calendar. When a down payment has been secured, you will receive a confirmation email. Now that you are officially on the schedule, you will receive a call from your moving consultant the day before your move to ensure everything is still on schedule and ready to go. If you have any questions between booking day and moving day please feel free to call your consultant with any questions, we are here to help!

When do I pay?

Payment is collected on the same day after the completion of your move. If your move is a multi-day move, you will be responsible to pay your bill upon completion of the last day of your move.

How do I pay?

Trend Moving & Storage accepts payment in the form of Cash, Check, Certified Check, and Credit/Debit Card. There will be a 3% processing fee associated with all card use.

What happens on move day?

On moving day, you will receive a call from your Moving Crew Leader,  who will inform you of an ETA for when they will reach the first location of your move. When your crew has arrived, they will park the truck and begin a walk-through of your property to assess the best and most efficient way to move your belongings. If you have any questions you can ask your designated Crew Leader, they will be able to answer any last-minute questions. In the case that they cannot answer your question, they will reach out to our offices to get you the information you need. You can now sit back and relax while Trend Moving & Storage complete your move!

Does my move come with insurance?

All moves come with the industry standard insurance of .60 cents per pound valuation. This is a free insurance given to you for your move. If you would like a higher level of coverage please reach out to your moving consultant for more information!

Can you help me pack?

Yes, all crews and trucks are packed with a minimal amount of packing supplies to tie up any small packing needs on the same day of your move. If you require full-service packing, you must notify your moving consultant at least one day before your move.

Can you pack my closets?

Yes, we have wardrobe boxes on our trucks to rent or purchase.

Do I need to empty my bureau drawers?

You can leave your clothes and non-breakables in the bureau drawers. You are responsible to empty the drawers of any fragile and/or valuable items. Trend Moving & Storage will not be responsible for any damages or lost items in drawers.

How will I move my TV(s)?

All TVs are required to be in the original box or packed in a TV rental box by a Trend team member. Trend will move TVs that are not in a box but, will hold no liability on any damage that may take place.

Do I need to take apart my bed or other furniture?

No, Trend Moving & Storage will bring the tools needed for all disassembly. Trend is only responsible to assemble items that have been disassembled by a Trend team member. If you would like a team member to assemble a previously disassembled piece of furniture by another party, please note that Trend Moving & Storage will not hold any liability for the said piece of furniture.

Can you attach or detach my appliances or wall hangings?

Trend Moving & Storage is not responsible for the attachment or detachment of any wall items. Trend will also not be responsible for connecting, disconnecting, or preparing any or all appliances to be moved.

Can you take my grill?

Yes, all propane and gas must be disconnected or drained by you before moving day. You are responsible to transport the propane to the new location.

Can you take my lawn mower, generator or snow blower?

Yes, all fluids must be drained out of them before moving day.

Can you move my plants?

No, Trend Moving & Storage will not move plants. No exceptions.

Can you take paint cans or any chemicals?

No, due to DOT requirements we do not take or move any paint, chemicals or hazardous fluids.

What happens in case of inclement weather?

In the case of inclement weather, Trend Moving & Storage holds the right to decide if the move will commence or not. In terms of decision making, road safety, mover safety, and your item’s safety will come into question. If for any reason due to rain or snow that you the customer would like to postpone, you are subject to the availability of Trend Moving & Storage’s services. Please contact your moving consultant with any further questions.

Can we tip the movers?

Gratuity is accepted, but not expected.

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